Legal
Clear cancellation and refund rules for AgentFlow Enterprise software access, payment routes, and professional services.
Last updated June 11, 2026
Refunds are not automatic or guaranteed. Each eligible request is reviewed against the payment record, access delivered, work completed, provider rules, signed terms, and applicable law.
Section 1
AgentFlow Enterprise provides digital software, AI RevOps infrastructure, dashboard access, implementation support, audit-led onboarding, and related business automation services. This policy explains when refunds may be considered, how to request one, and how cancellations are handled.
Section 2
This policy applies to supported purchases made through PayPal, manual invoice or bank transfer, and Paddle if enabled in the future. It covers subscriptions, digital access, setup work, implementation, audits, consulting, custom automation, and related services. A payment provider's own buyer terms and dispute processes may also apply.
Section 3
Customers may cancel a subscription at any time. Cancellation prevents future renewals but does not automatically refund fees already paid for the active or past billing period. Access may remain available until the end of the paid period unless otherwise agreed or required by law.
Section 4
Refund requests should normally be submitted within 14 calendar days of payment. Requests are reviewed case by case and may be approved for a verified duplicate payment, accidental overpayment, failure to provide purchased access, a wrong-plan purchase reported promptly, or where mandatory law requires a refund.
Section 5
A refund may be declined when substantial platform access, onboarding, configuration, delivered digital work, or the paid subscription period has already been consumed. Access and usage records may be reviewed when assessing the request.
Section 6
Setup, audit, onboarding, implementation, consulting, custom automation, custom integrations, and other professional services are generally non-refundable once work has started. An exception may be considered where required by law or where AgentFlow Enterprise materially fails to deliver the agreed service.
Section 7
A refund may require verification of the payer, original payment reference, invoice information, and receiving account. Where possible, funds are returned to the original payer and payment route. Bank charges, currency conversion, intermediary fees, and third-party transfer costs may not be refundable unless required by law. An optional manual crypto transfer, if expressly agreed, is generally non-reversible and is never the primary payment method.
Section 8
Customers should contact AgentFlow Enterprise first so the request can be reviewed promptly. PayPal payment protection, dispute, and chargeback rules may also apply to a PayPal transaction.
Section 9
If Paddle is enabled for an eligible transaction, Paddle may act as Merchant of Record. That purchase may also be subject to Paddle's Buyer Terms and Paddle Refund Policy, in addition to this policy and any mandatory consumer rights.
Section 10
If purchased access is unavailable because of a verified technical issue caused by AgentFlow Enterprise, contact support with the payment reference, account email, plan, and issue details. We will attempt to restore access first. If it cannot be restored within a reasonable period, a refund, partial refund, or account credit may be considered.
Section 11
Contact support as soon as possible after a duplicate payment, accidental overpayment, or wrong-plan purchase. If verified, the resolution may be a refund, partial refund, account credit, plan correction, or billing adjustment.
Section 12
Customers are encouraged to contact AgentFlow Enterprise before opening a chargeback or provider dispute. Account access may be temporarily suspended while a dispute is reviewed. Fraudulent, abusive, or manipulative disputes may result in account termination.
Section 13
Send your full name, account email, company name if applicable, payment method, transaction ID or payment reference, plan purchased, invoice number if applicable, reason for the request, and relevant screenshots or error details. Do not send passwords, full payment credentials, or unrelated sensitive information.
Section 14
Approved refunds are normally initiated within 5-14 business days. The time needed for funds to appear may vary by PayPal, Paddle, the receiving bank, currency conversion, intermediary banks, and other provider processing times.
Section 15
A refund may be declined where the issue results from customer-side configuration, incomplete onboarding information, or third-party tools outside our control. Requests may also be declined where abuse, fraud, chargeback manipulation, or repeated refund behavior is reasonably suspected.
Section 16
Nothing in this policy limits mandatory consumer protection rights, statutory withdrawal rights, or other non-waivable rights that apply in the customer's country of residence. Where mandatory law conflicts with this policy, the mandatory law prevails.
Contact
Email contact@agentflow-enterprise.com or use the Contact page. Include the information listed in the refund request section above.
Purchase support
Review plan terms before purchase or contact support with a payment question.